Customer Service

Customer Service

 

Shipping & Delivery

Shipping and Handling

We use Australia Post and Star Track or Fastway for all our delivery, We provide the best offer and the most economical delivery services that will protect your parcels, deliver in speedy manner as well as offering very compititive price that we can offer.

Estimated time of delivery 2-5 working days to major centres and longer for regional and remote areas.
Express Post for next working day delivery to most areas within Express Post network, the cost is based on delivery location, cut off time 1:00PM for next day delivery.

Privacy & Security

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.

If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.

Returns & Replacements
For Return and Exchange Purposes: Products must be returned in it's original condition with all accessories included in their original packing materials, including cartons and boxes within 14 days of purchase date. Shipping and handling cost is NOT refundable. In certain cases such as customer damage of our product, we reserve the right to refuse return, refund, or exchange of any items.