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Policy Documentation

Privacy Policy

This Privacy Policy applies to OzWashroom, which is owned and operated by R&R Dawood Trading Pty Ltd (ABN: 70125374736).

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. OzWashroom collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

The information OzWashroom collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by OzWashroom contact consumers for marketing purposes.

If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.

You understand and agree that the R&R Dawood Trading Pty Ltd (trading as OzWashroom) shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.

OzWashroom may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies OzWashroom collect section below.

OzWashroom requires this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • OzWashroom may use the information to improve our products and services.
  • OzWashroom may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, OzWashroom may also use your information to contact you for market research purposes. OzWashroom may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

OzWashroom are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

OzWashroom uses traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

The table below lists the cookies OzWashroom collect and what information they store.

COOKIE NAME COOKIE DESCRIPTION
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND Your sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently looked at.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

Orders & Returns

Only products in original sellable condition can be exchanged or refunded and must returned with original packaging within 14 days of dispatching the goods from our warehouse.

All sales are final.

We do not offer full refunds on any item unless is grossly misrepresented.

If a refund is given it will only be for the cost of the item.

Shipping and Handling is non refundable for change of mind cases.

Shipping Policy

OzWashroom is partnered with Australia Post, Aramex and StarTrack Couriers to deliver all of our customers purchases. Unless a Post Office Box or Express Delivery Service has been requested, it is up to the discretion of our logistical team to identify which provider will be allocated to deliver your purchases. Australia Post, Fastway Couriers and StarTrack Couriers all require a signature upon delivery. Please ensure that there will be a person on the premises during business hours to sign for your items. If there is no person present to sign for the delivery, a card will be left and all items will be taken to the nearest Post Office or Depot. The items will be held at the Post Office or Depot for 7 days and if not picked up will be returned to the Sender and re-delivery fee's will apply. To avoid this you can request an Authority to leave in the Special Instructions ie: leave if nobody home. In accordance to the request of an Authority to leave, we are not liable for any items that are damaged, lost or stolen once delivery has been made to your chosen premises.

Please Note: Australia Post does NOT deliver to areas deemed as Construction area/ zones. If you have a shipping address that is deemed a construction area/ zone and it has not been identified in the Special Instructions, the items will be automatically returned to sender and re-delivery fee's will apply.

Our shipping rates is based on Australia post taking into account the weight and dimensions of the item or items and destination postcode.

Estimated time of delivery 2-5 working days to major centres and longer for regional and remote areas.

We offer Express Shipping for next working day delivery to most areas within Express Post network, the cost is based on delivery location, cut off time 1:00PM for next day delivery.

Return Policy

  • We accept returns notifications for any unopened, unused products within 14 days from invoice date.
  • Goods must be received at our warehouse strictly within 30 days from invoice date.
  • Return requests will be cancelled if goods recieved after 30 days of invoice date.
  • It is important that all original packaging be included to qualify for a refund.
Request To Return Goods Form
  • Some returns may attract Restocking fees and shipping costs are non-refundable for change of mind or not fit for purpose orders.
  • If you ordered an item incorrectly or changed your mind, we will accept the unopened, unused product and credit your account less original shipping costs.
  • Shipping costs are the costs incurred by OzWashroom in shipping the product to you.
  • Although you might have received 'Free Shipping', costs were still incurred by OzWashroom.
  • A minimum shipping charge of $32, will be deducted from your credit.
  • We will only pay for return shipping when products delivered are defective, damaged or the wrong product was received from what was ordered.
  • All types of consumables such as: Liquid Soap, Paper Towels, Fragrance Cans, Gloves, Urinal Blocks.
  • All Spare Parts.
  • Any custom made orders such as braille signs.
  • Any special order items that was imported or sourced specifically for the customer.
  • Any claims for damage and/or shortages MUST be reported within 24 hours, without exception.
  • Be sure to check your deliveries upon receipt.
  • In the event of receiving a damaged product, please contact us.
  • We will require photos of damages to the product and to the packaging.
  • A request to return purchased item/s is simple and quick
  • Please click on the link below to fill up the form and submit for our team to assess.
Request To Return Goods Form
  • You may contact our customer service team either via email at admin@ozwashroom.com.au or Phone 1300652715.
  • Upon your return request, we will usually reply within 24 business hours with a returns authorisation.
  • If you are outside of our local area, and the product is defective, damaged or wrongly sent, we will be in contact with you to organise collection of the item or provide you with a reply paid post bag to collect the item.
  • If the product is not defective, damaged or wrongly sent, you will need to organise a trackable way to send back the product at your cost.
  • Make sure to ship to our main distribution centre in Mulgrave/Victoria, unless otherwise specified.
  • Please allow as little as 7 days but up to 21 days for returns to be processed and credit issued after we receive the product in our warehouse.
  • Credit will be issued to the account or original form of payment.
  • Items may not be cancelled once an order has been placed.
  • After you receive your order, simply follow our return instructions or call customer service at 1300652715 during normal business hours to make a replacement order.
  • Items that are returned due to being wrongly ordered or change of mind of any ozwashroom brands are subject to a restocking fee of up to 30% depending on the items returned.
  • All other brands such as JD Macdonald or Bobrick...etc. will be subject to a restocking fee of up to 50% based on each brand return policy.

Modern Slavery Policy

OzWashroom is committed to preventing modern slavery and human trafficking in all its operations and supply chains. We uphold the highest ethical standards, ensuring that all goods and services are sourced responsibly, with respect for human rights and environmental sustainability.

This policy applies to all employees, contractors, suppliers, and business partners associated with OzWashroom. Compliance is mandatory, and any violations will be addressed with appropriate corrective actions.

  • Supplier Due Diligence: We conduct due diligence on suppliers to ensure they adhere to fair labor practices. We prioritize partnerships with businesses that demonstrate transparency in their supply chains.
  • Supplier Compliance: Suppliers must confirm they do not use forced, bonded, or child labor. Contracts include clauses requiring adherence to anti-slavery laws.
  • Employee & Worker Rights: Fair wages, safe working conditions, and freedom of association are non-negotiable. Employees and contractors are encouraged to report concerns without fear of retaliation.
  • Training & Awareness: Staff receive training on identifying and preventing modern slavery risks. Management is responsible for enforcing this policy across all operations.
  • Suspected violations must be reported via management or compliance channels.
  • OzWashroom will investigate all claims and take necessary action, including termination of partnerships if violations are confirmed.

We regularly review our policies and supply chains to strengthen our commitment to ethical practices.

Approved By Ian Thrussell
Position HR/Compliance Manager
Approval Date 13 January 2023
Review Date 28 March 2025

This policy reflects OzWashroom's dedication to human rights, environmental responsibility, and ethical business conduct. For questions, contact HR/Compliance on 1300652715.